Join Our Team

Guided by our values as a local company dedicated to our clients and team, Exbabylon is a great place to work, offers great benefits, and you'll have a job that is anything but routine. If you love technology, love helping people use it better, and want to work for a company that is growing on that mission, then Exbabylon may be the right opportunity for you.

Considering one of our Newport, WA positions? You're in luck!
If you want to combine high technology with a superb recreational lifestyle, this place is for you. Discover a High Tech High Rec lifestyle! Our $34 million, county-wide fiber optic network fuels almost 6,000 homes, while our rugged splendor of rivers, lakes and mountains will feed your spirit. It's all right here, in northeastern Washington's Pend Oreille County, where our vibrant communities actively promote economic development.
#HighTechHighRec

Interested? Send your resume to admin@exbabylon.com and be sure to note the interested position in your cover letter.

Advanced IT Specialist - Newport, WA

Assist end users, manage servers, networks, firewalls, and service hardware/software remotely as part of our Managed Service business support team based in beautiful Newport, WA.

Candidate must be able to independently manage small IT projects, provide professional advice and consultation to business clients and work closely with the Exbabylon team to meet client needs. This position will be responsible for implementing a wide range of security and design best practices throughout the Exbabylon customer base and will be expected to use their experience to help drive internal IT policy and procedures. Leveraging a high level of technical experience with outside-the-box thinking, innovative ideas and the desire to quickly find a solution to every problem is part of the daily job.

QUALIFICATIONS
- Excellent written and verbal communication skills
- Strong customer orientation
- Ability to work efficiently in a team as well as independently and prioritize tickets based on immediate needs
- Minimum 3-4 years of experience working in the IT support industry
- Experience working with network infrastructure, specifically SonicWall & Cisco
- Advanced knowledge of Microsoft Server & Windows operating systems
- Advanced IP routing/firewall/switching knowledge
- Office 365 Management & Support
- Expert level knowledge of DNS, email and Active Directory systems
- Ability to adapt to change and handle stressful situations
- Hands-on experience and a high comfort level working with all types of hardware including laptops and servers
- Analytical thinker with the ability to "think outside the box" to resolve customer impacting situations.

Preferred Qualifications:
- Experience working with a RMM platform like LogicNow, Kaseya, or N-Able
- Cloud platform experience including Azure and Amazon EC2
- Knowledge of advanced IP routing and security technologies
- Experience with Hyper-V or VMware Virtualization platforms
- Linux, FreeBSD and other Unix OS management experience
- Web development knowledge including HTML, PHP, MySQL & platforms like Wordpress and Drupal
- Scripting experience in PowerShell and Unix Shell
- Experience using or supporting Mac hardware/software
- Experience supporting mobile devices and BYOD concepts

SALARY/BENEFITS: Salary exempt position based on experience, Full Time, Vacation/PTO, Health/Vision/Dental

Helpdesk Support Tech - Newport, WA

Oversee helpdesk tickets & alerts, route issues based on priority, provide end user and desktop level support of hardware/software remotely as part of our business support team based in beautiful Newport, WA.

A successful candidate for this position will take pride in helping people use technology, bring a high level of customer service skills to the team and enjoy working in a fast past, ever changing environment. Lots of growth opportunities for someone who lives a highly technical lifestyle, brings outside-the-box thinking, innovative ideas and the desires to quickly find a solution to every problem.

QUALIFICATIONS
- Excellent written and verbal communication skills
- Strong customer orientation
- Ability to work efficiently in a team as well as independently and prioritize tickets based on immediate needs
- Minimum 1-2 years of experience working in the IT support industry
- Basic functioning knowledge of IP technologies
- Advanced knowledge of Windows and Mac operating systems
- Ability to adapt to change and handle stressful situations
- Hands-on experience and a high comfort level working with all types of computer hardware
- Analytical thinker with the ability to "think outside the box" to resolve customer impacting situations.

Preferred Qualifications [Not Mandatory]:
- Experience with Windows Server and Active Directory
- Linux, FreeBSD and other Unix OS management experience
- Experience with website development and domain management
- Experience in PowerShell and Unix Shell
- Experience using or supporting Mac hardware/software

WAGE/BENEFITS: Hourly wage based on experience, Full Time, Vacation/PTO, Health/Vision/Dental

Retail Sales & Customer Service - Newport, WA

As an Exbabylon Verizon Sales & Customer Service Specialist, you will use your outstanding sales expertise, passion for technology and customer interaction skills to create a fantastic in-store experience. As the driving force in building customer loyalty and growing our existing customer base, you will deliver superior customer service and proactively contact existing customers to ensure they are getting the most out of our products and services.

We will provide training on Exbabylon and Verizon technology and services, you will leverage this knowledge and expertise to:
- Analyze customer needs and present value-added solutions
- Inspire and excite customers about how our solutions can impact their lives
- Ensure that our customers leave our stores with the best solutions for their needs
- Deliver the best product set-up and coaching experience possible
- Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
- Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends
- Support daily business operations, including processing customer transactions and auditing cash receipts daily

QUALIFICATIONS
Are you a good fit for this role? A 2-year degree, or at least 1 year of relevant sales experience, is required for this position. Full time positions also require flexible schedule availability including evenings and weekends. A 2-year or 4-year degree, 1+ years of experience with solutions-based selling in a commissions-based sales environment, and a demonstrated ability to drive sales results are strongly preferred.

Additionally, the following skills and attributes will be integral to your success:
- Excellent communication skills
- Outstanding solutions-based sales skills
- Exceptional relationship-building skills
- Passionate about technology
- Ability to excel in a fast-paced, dynamic environment
- Resourceful
- Motivated to learn
- Professionalism and poise

WAGE/BENEFITS: Hourly + Commission, Full Time/Part Time, Vacation/PTO, Health/Vision/Dental

Office Coordinator/Administrative Assistant - Hayden, ID

Exbabylon IT Solutions is seeking an Office Coordinator in our Hayden office, which consists of a small team of computer technicians and project managers, this position will also work remotely with our Newport office and Managed Service team.

About the Job

We are looking for an energetic, driven and organized individual to join our fast paced and ever growing team. This individual will have at least an associate’s degree or equivalent work experience and 2 years of on the job experience.

Must be very computer savvy, good at multi-tasking, proficient in Microsoft Office (including Outlook) with preference given to candidates with QuickBooks experience. Job history in administrative assistant or dispatch positions where calendar management was required is preferred and exception verbal/written skills are necessary.

The nature of the tech industry can be stressful as our clients rely on our team to keep their business moving— a successful candidate must be able to act quickly and professionally when under pressure, while maintaining a positive, problem solving attitude.

As a highly technical IT company, a successful candidate will have an interest/passion for technology, and an understanding of basic accounting skills is preferred. Must have a valid driver's license, and be able to pass a criminal background check and drug test.

Roles & Responsibilities

Project Management Support: Work closely with project managers and computer technicians to schedule appointments, create trouble tickets and perform quality control follow ups in coordination with clients. As a supporting role for the project you will work with vendors to order required parts or request services, create schedules and work flows to ensure deadlines are met, all while helping the project lead maintain constant contact with the team and customer throughout the project lifecycle.

Office Support: Exceptional customer service via the phone or in person must be provide to our residential and business clients. As an important part of the Exbabylon team, this positions touches all aspects of the company, requiring extensive documentation and communication via phone, email and internal chat throughout the day.

Team meeting responsibilities will include agenda creation, action items and follow up to team meeting discussions, opportunity review and organization of project assignment. This position will be responsible for assisting in community outreach and business development, including lead follow up, delivering proposals/quotes and including attending community events from time to time.

Clerical & Assist Duties: This position will work with the Hayden team lead to assist where required to maximize the efficiency of the office. Basic accounting and till management, along with data entry for credit card receipts, purchasing and client billing. Routing of messages via phone, email and database. Position will also assist walk in customers with questions, purchases and computer repair check-in & out.

Benefits: Full time, $13-$15/hr DOE, Health/Vision/Dental/PTO